How do I book online?
You can book online using the My PARC app on an iOS or Android device, via the PARC Facebook page, or via the group exercise timetable on the website. Casual users cannot currently book into classes online.
When can I book my class?
Online bookings open to members 7 days in advance and close 5 minutes before the class starts.
Is there a waitlist?
Yes, you will be able to waitlist for classes that are full when booking via the My PARC app, Facebook page or PARC website.
How will I know if I have been moved from the waitlist into a class?
You will receive a notification via email. If you waitlist for a class we recommend checking your schedule regularly to see if you have been added to the class.
What do I do if I no longer want to attend a class I have waitlisted for?
You can cancel out of the waitlist just like you would a class.
How do I check in?
You can check in on the My PARC app when you are in the Centre up to 20 minutes before the class starts, or you can check in at the studios using your member band or card up to 20 minutes before a class starts. Casual users will be checked into their class at the time of booking.
Will I still receive a paper ticket?
No, we will no longer use a paper ticket system.
Can I recur bookings?
You can make recurring bookings up to 7 days in advance via the My PARC app, PARC website or PARC Facebook page.
What do I do if I forget my member band or card?
If you forget your member band or card you can book (2 hours in advance) and check in via Reception.
What happens if I don’t check in or attend a class I am booked in to?
You will be registered as a no-show and will receive a strike against your account.
How many strikes do I get?
You will receive 3 strikes on your account. Once you use these strikes you will be unable to book online for 7 days. You will still have access to in-Centre booking during this time.
How do I cancel online?
You can cancel via the My PARC app, PARC website or PARC Facebook up to 2 hours before a class starts.
What happens if I cancel late?
If you cancel within 2 hours of a class starting you will receive a strike against your account.