PARC has won the Best Health Club category at the recent Aquatics & Recreation Victoria awards.
The state-level accolade comes following the introduction of many new initiatives and improvements within PARC’s gym and group exercise program during 2018.
The new initiatives and improvements included:
New group exercise class timetable
New gym equipment
New online booking system for group exercise classes
New virtual fitness classes
Updated and improved programs, including PowerZone, Active Movers and Strong for Life
Support and involvement in 17 local community events
Improved welcome process for new members
Expanded free foreshore yoga program
Peninsula Leisure CEO Tim Gledhill said the industry acknowledgement was a great reward for Frankston City Council, the committed and passionate PARC team, and for the members, guests and local community PARC serves.
“We are thrilled to be recognised as industry leaders. At PARC we are focused on providing exceptional experiences for all our members and guests, so we regularly ask for feedback and have solid processes in place to capture and act on it,” said Tim.
“This informs the in-depth understanding we have of what members and guests want – and has meant the big changes made have been very warmly welcomed.”
PARC’s Head of Health & Fitness Shannon Mounsey said the hard work of the team had been reflected in high member satisfaction results in surveys completed during and after the changes.
“Attendances also increased, most noticeably at two times of the year – firstly after the new group fitness timetable began and again when the new online booking system was introduced. And ultimately that’s what PARC is all about, inspiring more people to be physically active.”
There were 342,301 visits to the PARC health club and 155,247 attendances at group exercise classes during 2018.